I read all the rules and community forums about everyone elses issues with the program, so I was so so so careful to follow all the rules. We convinced our close friend, who is also a senior citizen and doesn't understand technology, to open her home to strangers for AirBnb. I do not understand the rules as that at all. The verbage in the terms and rules by airbnb state that the 'hosts must be new, first time hosts.' This is the part that the customer service associates keep citing as the rule that has been broken- since they were not 'new' to airbnb. Has anyone else ever encountered this issue? After all we do as hosts to make profits for this company, it sure feels shady and wrong to cheat long time hosts out of a promised $200 with a lame excuse like this. We were told a handful of different reasons by a handful of different people, but the one that seems to be sticking is that because they already had an airbnb account (which had never even be used) they did not qualify under the promotion, as they were not 'new hosts.' Again, these people had NEVER hosted before, but had set up an airbnb account to search for properties to rent, but never did that either. After they completed their first booking we never saw the $200 and called airbnb to ask why. They had an airbnb account as guests, but never as hosts. Long story short, I gave the couple our referral link, which they used to set up their first ever hosting account/listing.

Recently we referred a new host under the promotion Airbnb was offering to hosts for $200, to get new people hosting.

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